Frequently Asked Questions

What is InstaAssist?
InstaAssist is an application that makes it possible to provide live customer support through a real-time web interface. With its visitor monitoring and desktop control features, you'll also be able to gather important information about your web site visitors and make your desktop visible to give product presentations or provide "hands-on" customer support.

How much does InstaAssist cost?
Contact us at sales@instacoll.com to get the complete pricing guide.

Can I chat with more than one site visitor at a time?
InstaAssist makes it possible to chat with numerous visitors at the same time. Operators can transfer chat sessions between each other so the visitor's questions are answered by the representative with the most knowledge in a particular area of your business.

Can I add live customer support to more than one web site using the same InstaAssist account?
Yes, and with InstaAssist co-browsing feature, you'll easily be able to identify which web site a visitor is inquiring from.

Can I customize InstaAssist with my company colors and logo?
Yes. Many elements of the InstaAssist interface is fully customizable including buttons, background colors, logos and font colors.

Will InstaAssist work with any hosting company?
The entire InstaAssist application is hosted and run on our servers making it compatible with any web page on any server.