Features

Visitor Monitoring
Identify repeat visitors and look up important "Who Is" information.

Visitor Alert
Receive instant notification when a new visitor has entered your site.

Co-Browsing
Watch your visitors move from page to page and discover which pages are viewed most frequently.

Proactive Invitation
Initiate chat sessions with your customers and provide answers and support at just the right time.

Email Signature
Add a live chat button to all of your email communications and email marketing campaigns.

Web Presence
Add a live chat button to your online auctions, real estate, and classified listings.

Document Sharing
Send product information and company documents to site visitors.

Push Web Pages
Offer direct links to web pages so customers can navigate through your site quickly.

Push Images, Video, Flash and other multimedia content
Push across rich media content to visitors and customers.

"Who Is" Browser Lookup
Find out important information about the location of a visitor.

Repeat Visitor Identification
Greet previous visitors to your site by name and offer customized support.

Visitor History/Chat Transcripts/Search
Review and search past chat sessions to gain insight into the needs of your customers and to quickly review individual customer histories.

Website Statistics Summary
A comprehensive report of your total website traffic that provides valuable information that can be used to optimize your website.

"Canned" Greetings & Responses
Save time by quickly providing prewritten answers that are consistent across all operators and chat sessions.

Multiple Chat Sessions
Provide support to multiple site visitors simultaneously.

Chat Transfer
Transfer chat sessions to operators that can best serve the needs of your customer.

Customizable Interface
Customize the chat interface with your company logo and colors.

Web Presentation
Allow others to view your desktop as you conduct a presentation using the applications on your computer.

Desktop Control
Take control of a customer's desktop and offer complete hands-on assistance from your computer.

Application Sharing & File Transfer
Collaborate with customers as if you were sitting side-by-side with the ability to transfer files and work on documents together.

Live Connect
Give your customers an instant, toll free way to call directly from a button on your web site.