InstaAssist

An investment in your customers gives the greatest return, but in today's business climate, you're asked to maximize results with minimum resources.

InstaAssist is a Web-based virtual on-site support solution that enables your technical-support, call-center and help-desk support representatives to interact with customers and employees in real time via secure, remote-support technology.

True One-to-One Interaction

InstaAssist takes the guesswork out of technical support. With just a few clicks, your representatives can see what your customers see, and vice versa. Representatives have the flexibility to chat with customers in real time; take them through a product demo; "push" a Web page or file transfer; or even take permission-based control of the customer's mouse and keyboard to show how to resolve a problem.

Easy for Your Representatives and Customers

You don't have to install software on end-user machines or deploy any additional infrastructure or IT resources. InstaAssist works automatically through virtually every firewall and performs well even over dial-up connections.

Instant Measurable Results

Customers will enjoy outstanding support while you dramatically reduce the amount of time it takes to handle and resolve problems. InstaAssist helps your organization resolve more calls with the same number of staff, which results in substantial time and cost savings.

Seamless Integration

The InstaAssist architecture provides the complete view of the support process your organization requires to directly integrate into your existing infrastructure, enabling you to view the entire support experience from beginning to end - including the results. InstaAssist can be integrated with most customer relationship management (CRM) systems, giving you the detailed metrics you need to optimize your support center's performance, analyze your group's efficiency and improve service levels immediately.

Quick Deployment and Administration

We know that providing immediate customer service is essential to your success.That's why we've developed InstaAssist to deploy quickly and seamlessly. InstaAssist is fast, effective and easy for your representatives to learn, so you'll be up and running in days, not weeks. And an intuitive Web-based Management Center provides quick and easy access to administrative tools and comprehensive reporting utilities.

Use InstaAssist to:

. Integrate virtual on-site support to enhance your current system

. Experience quick, seamless deployment

. Reduce costs by dramatically shortening call times and increasing productivity

. Improve customer satisfaction and loyalty

. Assess results quickly with the Web-based Management Center